When your school district subscribes to teacher and student access to Planet French, teachers and students can self-register with a special link .

That link, once clicked, takes the user to a special “full access” form.

This is not the same form that is guests can fill on the front end of Planet French. Guests only have very limited access. Don’t use that form if you are a full member.

After a user fills the form, they get a confirmation email which they need to click to authenticate themselves.

Once they click the confirmation link, our system will send them a second email with their username and password. ***IMPORTANT: They should check their spam folder if they don’t get that confirmation email. Users need to click the confirmation link!

***IMPORTANT: Please be sure to whitelist/authorize emails coming from:

  • guy@planetfrench.com and from
  • mailer@infusionmail.com

in your email application. Make sure to whitelist/approve our emails in your student’s computers, at school and with your school district’s IT team.

School district’s often block outside emails, as they should, so you will need to ensure we are considered “insiders” with your IT department.

If you have been given access to Planet French but you or your students are unable to access, there are a couple of reasons that might cause the issue. Here are some solutions:

1-Please check your junk/spam folder. Your welcome email containing your confirmation email, or the one with your username and password might be there.

If that’s the case, please authorize/whitelist emails coming from guy@planetfrench.com and mailer@infusionmail.com .

We send out important updates periodically.

2-If you have filled the sign-up form and are not receiving our emails, please go to the login page on Planet French, by clicking on the login menu tab.

Once there, click “Lost my password”.

Then enter your official school district email as your username. That’s your email address which has your school district’s abbreviation after the @.

The system will send you a new password.

You must be able to receive emails from us (see point #1 above).

3-Clear your cookies and cache from your browser.

Cookies and cache keep previously visited pages and web sites in your browser’s memory for faster future access. However when the destination pages change, the old versions “stick” and it may cause some issues.

For registration/login or other issues, the best way to contact us is via the chat on Planet French.

Using Planet French

I highly recommend new users take a look at the short tutorial videos under the “tutorials” menu on www.planetfrench.com

Participating in our community

Planet French is a lively community of French teachers and students from around Canada and the World. We encourage teachers and students to post their comments and have discussions in  the “comments” boxes found under each video.

 

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